Bright Stars Nursery has policies and procedures in place to ensure the safety of the children is paramount at all times. 


Here is a summary of some of our key policies and procedures. 





Sick Child Policy


The nursery does not aim to exclude children from the nursery unnecessarily. Decisions on whether a sick child will be allowed to attend the nursery will be made by the manager and will take into account the needs of the child and those of the group. Children with infectious or contagious diseases will be excluded for certain periods. If a staff member suspects that a child is sick, they will contact the parents and ask them to collect their child and request that they see a doctor before returning to the nursery. 


A child who has been sick or who has a stomach bug should not return to nursery for at least 48 hours after the last episode of vomiting or diarrhea to prevent the spread of bugs around the nursery.


In the case of infestations such as head lice, staff will inform parents of the problem and advise them how to proceed. Children must receive treatment before returning to the nursery.

Safeguarding Policy

At Bright Stars Nursery we intend to create an environment in which all children are safe from abuse and in which any suspicion of abuse is promptly and appropriately dealt with. We have procedures in place to ensure we exclude all known abusers, respond to suspicions of abuse effectively and deal with allegations against staff members appropriately.

Confidentiality Policy

At Bright Stars Nursery we respect the privacy of children and their parents and carers, while ensuring that they access high quality care and education in our setting. We aim to ensure that all parents and carer’s can share their information in the confidence that it will only be used to enhance the welfare of their children. 

Complaints Procedure

Our setting believes that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We welcome suggestions on how to improve our setting and will give prompt and serious attention to any concerns about the running of the setting. We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member of staff. If this does not achieve the desired result, we have a set of procedures for dealing with concerns. 


Bright Stars Nursery

The White Horse Children's Centre

Eden Vale Road, 


BA13 3NY


Tel: 01373 827076

Bright Stars Pre-school

Unit 10, Woodland Industrial Estate

Eden Vale Road


BA13 3QS


Tel: 01373 826534

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